Instead you can simply configure your external mail service to dump incoming email messages within the Jira Home Directory's import/mail subdirectory, which is scanned periodically. External mail services are useful because they overcome the potential security risks associated with anonymous mail accounts. To set up issue and comment creation from messages written to the file system by an external mail service, your external mail service must be able to write these messages within the import/mail subdirectory of the Jira home directory.Įxternal mail services are very much like the POP or IMAP services above, except that instead of email messages being read from a mail account, they are read from a directory on the disk.
#Add comments to gx works 2 how to
See below for details on how to configure Jira to handle these emailed replies. In most cases, this means having Jira's SMTP and POP or IMAP mail servers use the same mail account. To do this, simply set the From address in Jira's SMTP mail server to match that of the POP or IMAP mail server's account being monitored. Tip: You can configure Jira's mail servers so that recipients of email notifications can simply reply to these messages and have the body of their replies added as comments to the relevant issue. Once you have created a mail account on a POP or IMAP mail server, configure Jira to receive email from that mail server account. Note that this is not possible if you are using External User Management. See the Create a new issue or add a comment to an existing issue section for more details. Jira's mail handlers can also optionally create new user accounts for senders not previously seen.
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For example, for the 'ABC' project, you might establish an account will periodically scan for new email messages received by your mail account (via a service) and appropriately create issues or comments for any emails it finds (via a mail handler). To set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that Jira can access – typically, one mail account for each Jira project. Once you save you r configuration, you can proceed to configuring your mail sever to use OAuth 2.0 as the authentication method.įor more information, see Integrating with OAuth 2.0 Step two: Configure a mail server/service POP or IMAP email messages You need to provide the redirect URL that your application generated at the service provider’s site. Then, you need to copy the data to the OAuth plugin in your application to generate a redirect URL. You can generate this data on the service provider’s side. To do that you will require specific info such as a client ID from your service provider.
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They will continue to work.įor Google and Microsoft, you need to configure the OAuth 2.0 settings first.
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#Add comments to gx works 2 update
You do not need to update the settings in your custom email servers or other service providers if they use IMAP or POP3. Both Google and Microsoft will d isable Basic Authentication in the upcoming future, and once this happens, you will not be able to create issues and comments from email and your connection to the Gmail and/or Microsoft Exchange Online server will no longer be operational. This is mandatory if you have been or are planning on using Gmail or Microsoft Exchange Online. Step one: Configure OAuth 2.0 integration Note that for all of the following procedures, you must be logged in as a user with the Jira Administrators global permission.